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New DOE Structure: How to Get Help

08.12.2015 | In July 2015, the New York City Department of Education (DOE) changed the structure of the offices that support schools, students, and families. We want to give you information about the new structure and let you know how to get help, especially since one of the DOE’s goals of the new structure is to make it easier for parents to get help.

If you cannot resolve problems at the school level, you should contact the superintendent’s office.

All DOE public schools other than specialized District 75 or District 79 schools are located in a geographic district (1-32). To find the district of your child’s school, go to the school’s website and look on the right hand side, or enter your child’s school on the DOE’s website, schools.nyc.gov. Each district has a community superintendent who supervises the principals of elementary and middle schools in the district. In addition, there are 11 high school superintendents who supervise the principals of high schools in one or more districts.

In the past, families could contact an office called the Children First Network when they could not resolve problems at the school level. However, most Children First Networks have closed. Under the new structure, families should contact the superintendent’s office. Each superintendent’s office will have a Family Support Coordinator who is responsible for working with families to resolve problems. If your superintendent’s office does not yet have a Family Support Coordinator, the superintendent’s office will tell you which staff member will assist you. Each office also has a District Family Advocate, who works on family engagement.

A list of superintendents, Family Support Coordinators, District Family Advocates, and contact information is available on the DOE's website. This list is still being formed, as people are still being hired. You can also find the phone number for the district superintendent’s office on the right hand side of the website of your child’s school. 

District 75:
Families of students with disabilities who attend specialized District 75 schools should continue to contact the central District 75 superintendent’s office when you are not able to get a problem resolved at the school level.

District 79:
Families of students who attend District 79 alternative schools and programs should continue to contact the central District 79 superintendent’s office when you are not able to get a problem resolved. 

Students with disabilities in preschool, charter schools, and private schools:
The ten regional Committee on Special Education (CSE) offices will continue to be responsible for special education services for preschoolers, charter school students, and private school students with disabilities. 

If you have questions about your child’s education or are having trouble resolving a problem, you can call AFC’s Education Helpline at 866-427-6033. Our Helpline is open from Monday-Thursday, 10am-4pm.